Last Updated: April 20, 2026

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LUBRICHEMICAL USA LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, maintain, and protect your information when you visit our website, www.lubrichemical-usa.com, or interact with our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

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1. Information We Collect

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We may collect personal information directly from you, for example, during registration, while making an appointment, while setting up an account with us, when you contact us for customer support, at checkout, or during a phone call.

Personal information we collect directly from you may include your first and last name, address, email address, and phone number.

We may also collect information that you voluntarily submit through contact forms, quote requests, newsletter sign-ups, customer service inquiries, and other communications with us.

In addition, when you visit our website, we may automatically collect certain technical and usage information, such as your IP address, browser type, browser settings, device type, operating system, pages viewed, time spent on the website, referring website, and information collected through cookies, pixels, log files, and similar technologies.

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2. SMS and Phone Communications

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By providing your contact information to LUBRICHEMICAL USA LLC, you agree to receive SMS messages and phone calls from LUBRICHEMICAL USA LLC.

By initiating SMS communication with LUBRICHEMICAL USA LLC, you also agree to receive SMS messages and phone calls from us.

At any time, you may reply “STOP” to stop receiving SMS messages or “HELP” for assistance or further support regarding our messaging program.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

If you submit your information through our forms or otherwise communicate with us, you may also consent to receive text messages from LUBRICHEMICAL USA LLC regarding your inquiry and our services, products, and support.

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3. Cookies and Tracking Technologies

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We may use cookies and similar tracking technologies to improve website functionality, enhance user experience, support website security, and better understand how visitors use our website.

You may disable cookies in your browser settings; however, some portions of the website may not function properly if you do so.

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4. How We Use Your Information

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LUBRICHEMICAL USA LLC may use the information collected for the following purposes:

To process bookings, payments, quotations, and orders

To provide customer support and respond to inquiries

To send updates, confirmations, and relevant service-related information

To communicate with you by email, phone, or SMS regarding our services, products, and support

To operate, maintain, and improve our website and services

To ensure the security of our systems and help prevent fraud or misuse

To comply with legal obligations and enforce our policies and agreements

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5. Disclosure of Information

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We do not sell your personal information.

We do not share your information with any third party.

No mobile opt-in data will be shared with third parties.

We may disclose information only if required to do so by applicable law, regulation, legal process, subpoena, or governmental request, or when necessary to protect the rights, property, or safety of LUBRICHEMICAL USA LLC, our users, or others.

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6. Data Security

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We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmission over the Internet and no method of electronic storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee absolute security.

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7. Data Retention

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We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill business, legal, regulatory, tax, accounting, dispute resolution, and enforcement obligations.

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8. Your Rights and Choices

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Depending on your jurisdiction, you may have the right to request access to the personal information we maintain about you, request correction of inaccurate information, request deletion of your information, request a copy of your data, or opt out of certain communications.

You may opt out of marketing emails by using the unsubscribe link included in those emails, when applicable.

You may opt out of SMS communications at any time by replying “STOP.”

To exercise your rights or make a privacy-related request, please contact us at: op@lubrichemical.com

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9. Children’s Privacy

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Our website and services are not intended for individuals under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.

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10. Third-Party Websites

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Our website may contain links to external websites that are not operated or controlled by LUBRICHEMICAL USA LLC. We are not responsible for the privacy practices, security, or content of such third-party websites. We encourage you to review their privacy policies before providing any personal information.

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11. International Data Transfers

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If you access our website or services from outside the United States, please note that your information may be transferred to, stored in, and processed in the United States. By using our website or services, you consent to such transfer, storage, and processing.

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12. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of our website or services after any changes become effective constitutes your acceptance of the revised Privacy Policy.

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13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

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LUBRICHEMICAL USA LLC
624 Douglas Ave.
Altamonte Springs, FL 32714
USA

Email: op@lubrichemical.com
Phone: +1 (407) 287-1720
Website: www.lubrichemical.com